My Le Crueset baking dish really let me down!
While I was roasting my chicken on 450 degrees, I heard something snap. I looked around to see if I dropped something on the floor in my kitchen. When I checked on the chicken a little while later, I saw that the baking dish had cracked and split. This caused the juices to flow down to the oven floor-causing fumes and ruining my brand new oven.
I emailed Le Crueset and they offered a lousy explanation. They said if I had used the dish dry (non-oiled), this could cause for the baking dish to crack. Shouldn’t I be able to use the baking dish however I need and feel secure that it will not break? I was roasting a chicken for crying out loud with juices covering the whole dish!
They asked for my phone number to call me for a return authorization. The whole service felt like B.S. I could use the amount of the dish towards another dish (why would I want to do that?) or something else on their site, but I have to send the broken pieces back to them. That makes sense, except I did not feel like putting in the effort to clean broken pieces.
They probably outsource these baking dishes, but they should still stand behind their products. I use the Le Creuset cast iron pots all the time, and they are supposed to be lifetime guarantee. The baking dishes are obviously just accessories to add assortment to the line for some profit.
I will be going to Broadway Pandhandlers one of these days soon to check out some baking dishes that are meant to last, used “wet” or “dry”.